Delivery for Instagram and WhatsApp sellers in Nigeria
Plan delivery charges, recipient confirmation, packaging and returns for your Nigerian Instagram or WhatsApp shop.
The quick answer
Quote delivery before confirming the order, verify the buyer’s address and availability, and make payment and return conditions clear. Track delivery expenses per order so the cost of selling does not quietly consume your margin.
Should I offer free delivery?
Treat free delivery as a cost your business pays. As an illustration, an order worth ₦20,000 with a ₦4,000 margin before delivery would leave ₦1,000 if you absorb a hypothetical ₦3,000 delivery charge. These figures are an example, not market rates.
Set any free-delivery threshold using your own margins and current route quotes. Make eligible areas and order conditions visible before the buyer pays.
What should I confirm on WhatsApp before dispatch?
Send an order summary with item, quantity, price, delivery charge, full address and expected delivery window. Ask the customer to confirm the address and a reachable recipient phone number.
Clarify whether delivery is to a door or collection point. Do not promise payment on delivery unless your selected provider supports it and you understand settlement, refusal and return charges.
Can I ship every product I sell?
Check courier restrictions before listing delivery as available. GIG Logistics, for example, lists perishable food and cash among its prohibited domestic items. Other providers may have different rules.
Tell the courier what is inside the parcel. Ask about liquids, batteries and fragile goods specifically. Keep a photo of the packed order and a record of its value for any later enquiry.
How do I manage a return without losing track of costs?
Explain who pays for return delivery, how customers request a return and how you will handle failed delivery before dispatch. Keep your shop policy consistent with applicable obligations and the courier’s service conditions.
Record outward delivery, any second attempt, return transport and packaging costs against the order. Compare available Gosendeet quotes for each route rather than applying one delivery fee to every customer.
Common questions
Does Gosendeet offer payment on delivery for every order?
Do not assume payment on delivery is included. Confirm payment and service options for your selected quote before offering them to a buyer.
Should I charge one flat delivery fee nationwide?
Only if your own cost and margin records support it. Otherwise, quote by destination and parcel details so expensive routes do not create unexpected losses.